21huat Privacy Policy
21huat is committed to protecting the privacy and security of the personal information of every user on our platform. This Privacy Policy describes how we collect, process, store and disclose your data — including your rights under the data protection framework we follow.
Six Data Protection Principles
Every piece of information you entrust to 21huat is managed according to these principles without exception.
Data Security
All user personal information is stored using high-level encryption. We apply strict security protocols to keep your account protected from unauthorised access.
Not Sold to Third Parties
21huat does not sell, rent or trade user personal information to any external party. Your data belongs to you — we only use it for the purposes stated in this policy. 🔒
User Access Rights
You have the right to view, correct or request deletion of your personal information at any time. Contact our support team and we will process the request promptly.
Limited Retention Period
Personal data is kept only for as long as needed to fulfil the original purpose of collection, or for as long as required by applicable licensing and legal obligations.
Secure Data Transfer
Where data transfer across borders is required for operational purposes, we ensure that an equivalent level of protection is maintained by all parties involved in that process.
Update Notification
When any material changes are made to this Privacy Policy, we will notify users by email or via a prominent notice on the platform before those changes take effect. 🔔
Privacy Policy Contents
Information We Collect
In operating the 21huat platform, we collect various categories of information to enable us to provide a safe and well-managed service to users. This collection is carried out transparently and only where there is a lawful basis for doing so.
The categories of information we collect include:
- Identity Information: Full name, identity card number (MyKad), date of birth, gender and nationality during the account registration and identity verification process.
- Contact Information: Email address, mobile number, and mailing address that you provide when registering.
- Financial Information: E-wallet details (such as Touch 'n Go or Boost), bank account information for FPX and DuitNow processing, and deposit and withdrawal transaction details. We do not store credit card data directly.
- Platform Usage Information: Login data, IP address, device type, operating system, and activity history on the platform including betting records and transactions.
- Communication Information: Any correspondence you send to the 21huat support team via live chat or email.
Purpose of Use of Information
21huat uses the personal information collected solely for lawful purposes related to delivering our services. We will not use your information for any purpose outside the scope stated here without first obtaining your consent.
The main purposes for using your personal information are as follows:
- Managing and verifying user accounts, including the Know Your Customer (KYC) process required under international licensing.
- Processing deposit and withdrawal transactions securely through available payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrencies such as USDT, BTC and ETH.
- Delivering 24/7 customer support services in Malay and English.
- Sending important notices relating to accounts, transactions, policy updates or security information.
- Fraud prevention, detection of suspicious activity, and compliance with anti-money laundering legal requirements.
- Platform improvement, usage trend analysis, and development of new features that benefit users.
- Notifications about promotions, welcome bonuses and campaigns you may be interested in — only if you have given consent to receive marketing communications.
Disclosure to Third Parties
21huat does not sell, rent or disclose user personal information to third parties for marketing or commercial purposes. However, there are limited situations where disclosure may occur for legitimate operational needs:
- Service Providers: Third parties that assist us in delivering services such as payment processing, technical infrastructure maintenance and platform analytics — all bound by strict confidentiality agreements.
- Regulatory Authorities: When required by law or directive from a competent regulatory body, we may need to disclose certain information. This includes financial crime investigations or valid court orders.
- Game Providers: Limited transaction information required by licensed game providers to process betting activity on the platform.
- Business Transfers: In the event of a merger, acquisition or asset sale, user information may be transferred — however users will be notified in advance.
Cookies and Tracking Technologies
The 21huat platform uses cookies and related tracking technologies to improve the user experience, maintain login sessions, and understand platform usage patterns for ongoing improvement.
The types of cookies used are as follows:
- Essential Cookies: Required for core platform functions such as session authentication and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collect anonymous information about how users interact with the platform to help us identify and resolve technical issues.
- Functional Cookies: Store user preferences such as display language and account settings to keep your experience consistent while browsing the platform.
- Analytics Cookies: Help us understand which parts of the platform are used most often, so we can prioritise developing features that deliver the most value to users.
You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect your experience on the 21huat platform.
Information Security
We implement various technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
- Data encryption during transmission using industry-standard SSL/TLS protocols.
- Data encryption during storage for sensitive information, including financial details.
- Tiered access controls that ensure only authorised staff can access user information.
- Round-the-clock security monitoring and an active intrusion detection system.
- Security audits conducted periodically by independent parties to assess the effectiveness of existing protection measures.
- Ongoing cybersecurity awareness training for all staff who handle user data.
User Rights
As a user of the 21huat platform, you have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights in a transparent and timely manner.
Right of Access
You have the right to request a copy of the personal information we hold about your account at any time.
Right of Rectification
If your information is inaccurate or incomplete, you have the right to request a correction and we will update it accordingly.
Right of Erasure
In certain circumstances, you may request the deletion of your personal information, subject to our record-retention obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes or in certain other circumstances.
Right to Restrict Processing
You may request that processing of your data be restricted while a dispute or review is in progress.
Right to Data Portability
You have the right to receive a copy of your data in a machine-readable format for transfer to another platform.
Withdrawal of Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Right to Complain
You have the right to lodge a complaint regarding the processing of your data with the relevant regulatory authority.
Children's Privacy and Age Restrictions
The 21huat platform is intended solely for users aged 21 and above. We do not knowingly collect, store or process any personal information of individuals under the age of 21.
All users who register an account are required to verify their age as part of the KYC process. If we find that information has been provided by someone below the stipulated age limit, the account in question will be suspended immediately and all collected information will be deleted.
Changes to This Policy 2026
21huat reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services.
When a material change occurs — meaning a change that significantly affects how we handle your personal information — we will:
- Send a notice to the email address registered to your account.
- Display a prominent notice on the platform's main page for a reasonable period.
- Update the "Last Updated" date at the top of this document.
Your continued use of the 21huat platform after any changes take effect will be considered your acceptance of the updated terms. You are encouraged to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact the 21huat support team through the following channels:
- Live Chat: 24/7 direct support in Bahasa Melayu and English through our platform.
- Email: [email protected]
We strive to respond to all privacy-related enquiries thoroughly. Our team is ready to help you understand your rights and process any requests accordingly.
Frequently Asked Questions About Privacy
Answers to common questions about data protection and privacy at 21huat.
Your Data Safe With Us
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